Provide operational support with regard to Loyalty Programme to customer experience centre and respective internal merchants.  Monitor the nature of calls, provide guidance on responding to customer queries and escalate any major issues to Loyalty Operations Manager.  Responsible for reconciliation report covering areas such as invoices, points redemption, points issuance and membership fees. Monitoring and [...]

Manage development and performance of CardTrends IT system, including set up of periodic checks to maintain integrity. Write user specifications to support enhancements Project management of enhancements from IT perspective Co-ordinate with Transformation Office for overall project management of IT enhancements Active involvement in component testing prior to final user testing Co-ordinate with Testing team [...]

Oversee the Loyalty Programme membership applications and redemption process in order to monitor and manage enrollments/fulfillment by coordinating with various parties. Monitor Loyalty Programme software/system performance and set up periodic integrity checks for assessing exceptions and risks.  Assisting the Loyalty Operation Manager on aspects such as :  Programme/System Training Merchant Tie-up: Operations setup

Customer Experience Professional  is a member of Customer Service workgroup within Tune Money Customer Service team. The CEP is a position at the frontline to accept incoming inquiries from customers, interested on BIG products, programs, policies and services. The CEP is not only to represent but also to ensure excellent service across BIG customer segments [...]

The successful candidate will manage the relationship between Tune Money and Air Asia Malaysia through planning and execution of marketing campaigns, on-going reporting and operational matters in order to build and strengthen the relationship. Actively manage and provide support to all stakeholders ensuring that we add value to the partnership, which in turn will reward us [...]

The incumbent is primarily responsible for day-to-day management, co-ordination and administration of key projects and assignments within a specific line of business and plays a support function in providing project management support to another line of business, when necessary. 1 to 3 years in banking or insurance is preferred.